At Camper Vibes, we’re committed to delivering a smooth and trustworthy shopping experience—even when you’re deep in the wild. This policy outlines your rights and our procedures for returns and refunds, in accordance with European law.
🔄 Right of Withdrawal – 14 Days
In compliance with EU Directive 2011/83/EU, you have a 14-day legal cooling-off period to change your mind after receiving your order—no explanation needed.
👉 How to exercise your right:
- Notify us of your decision in writing via email at contact@campervibs.com within 14 days of delivery.
- Return the product within the following 14 days in its original condition with original packaging.
📦 Return shipping costs:
Return costs are at your expense unless the item is defective or we made a mistake.
💰 Refunds:
We will refund your purchase within 14 days of receiving the returned item, using the same payment method you used to place the order.
⚠️ Exclusions from the Right of Withdrawal
Withdrawal rights do not apply to:
- Customized or engraved products.
- Sealed items that cannot be returned for hygiene reasons (e.g., light sources) if opened.
🛠️ Legal Guarantee – 2 Years
All our outdoor lighting products come with a 2-year legal warranty against manufacturing defects or lack of conformity, as required by EU law.
If your item is faulty:
- Contact our support team at contact@campervibs.com .
- Send the item for assessment if requested.
- We will offer repair or replacement, or a refund if neither is possible within a reasonable timeframe.
⏱️ Any defect reported within the first 12 months is presumed to have existed at the time of delivery unless proven otherwise.
🚚 How to Return an Item
- Request a return by contacting us at contact@campervibs.com .
- Wait for our confirmation email, which will include a return form and detailed instructions.
- Pack the product securely in its original packaging if possible, to avoid any damage in transit.
- Attach the return form provided and follow the return instructions.
- (Please keep your shipping receipt and tracking number as proof of return.)
🔁 Once received, we process all returns within 7 to 14 working days.
💸 Refund Conditions
- Product returned unused and undamaged: Full refund (excluding return shipping).
- Product used, incomplete or damaged: Partial refund may apply based on inspection.
🔧 Commercial Warranty (if applicable)
Some products may include an extended commercial warranty. If applicable, warranty conditions will be listed on the product page or in the product documentation.
❓ Questions or Support
We’re always here to help.
📬 Reach out via email us at contact@campervibs.com for any issue related to returns, exchanges, or warranty claims.
🌍 Summary Table
| Type of Right | Timeframe | Conditions | Return Shipping |
|---|---|---|---|
| Right of Withdrawal | 14 days | Unused, undamaged product | Paid by customer |
| Legal Warranty | 2 years | Manufacturing or conformity defect | Paid by Camper Vibes |
🔦 At Camper Vibes, we light up your nights.
Thanks for your trust and happy adventuring! ✨